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Post by geauxtigerfan on Aug 23, 2021 12:54:55 GMT -5
Have you taken a survey and the first question is:
How likely are you to recommend (name of the business you have just been to) to a friend or family member?
To me it is one that I really don't think about when doing business. IMO not many of us relate our business to others. At least in my case.
Comments?
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Post by tonythegator on Aug 23, 2021 13:16:34 GMT -5
I don't do surveys.
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Post by notdpb on Aug 23, 2021 13:28:12 GMT -5
I mean, you kinda just did.
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Post by RHVGator on Aug 23, 2021 15:24:39 GMT -5
Have you taken a survey and the first question is: How likely are you to recommend (name of the business you have just been to) to a friend or family member? To me it is one that I really don't think about when doing business. IMO not many of us relate our business to others. At least in my case. Comments? In my industry, and in most industries that you get a survey, the employee(s) get paid a loyalty bonus regarding the results. Typically, if one doesn’t get a 5 out of 5 on the questions that are specific to their job, they basically fail it. On a survey, though, you do not know which questions are directed at which employee’s task - for example, in the restaurant, you have your server, manager, kitchen staff, etc. It could be the same for an auto service department, bank or any other. Usually, one doesn’t really complete a survey unless you get bad service. So many times people that do a good job get bad survey results even if the server did a good job, but the food was not prepared well, or the place was a mess, or the server did well, but was slow because they were short staffed, then you will probably just give low scores all around for the entire survey. In my example, the server that is basically commissioned income could have done the best that they could do, but the others who are salaried messed up. The salaried still get paid, the commissioned bases get hurt. I always give surveys whether I’ve had excellent service or OK service. And I mostly give the best score that is available. The “comment” section does not go into the equation, but is read by the surveyor. So if I really have a problem, I will write my comments in - something like “the server (and put in the server’s name) did and excellent job, and I would come back based on their service, but I did have a problem with the food or the cleanliness of the place that needs to be addressed” If the place is just awful, and I get bad service, I just don’t go back, and don’t complete the survey - I’ll just let those that only do surveys when they don’t get exceptional service complete them.
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Post by USCGamecocks on Aug 23, 2021 16:11:49 GMT -5
Have you taken a survey and the first question is: How likely are you to recommend (name of the business you have just been to) to a friend or family member? To me it is one that I really don't think about when doing business. IMO not many of us relate our business to others. At least in my case. Comments? It’s just the standard question for a net promoter score. Typically, 8-10 are promoters, 6 & 7 are neutral and lower are detractors. I think it’s normal to recommend places you’ve been or services you’ve used.
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Post by destinnevadafan on Aug 24, 2021 20:34:19 GMT -5
Have you taken a survey and the first question is: How likely are you to recommend (name of the business you have just been to) to a friend or family member? To me it is one that I really don't think about when doing business. IMO not many of us relate our business to others. At least in my case. Comments? Surveys suck for those who have to answer to them. Good example: guest writes I had a problem with my a/c..technician "Mike was prompt ,fixed everything quickly ,was engaging and a pleasure to talk too" BUT, they score us a 1 out of 5 for unit in working order. Anything below a 3 gets shoved up my email.A/C was working fine for the first three days but on day four a capacitor goes out. Another example: on survey- My icemaker didn't seem to be making enough ice ( whatever the hell their criteria for ice makers is...) didn't report it during stay..cause we didn't want to be bothered on our vacation.' Gave use a 2 on unit condition. Give us a damn chance to fix your 'issue' dont slam on the way out.... I hate surveys.
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Post by destinnevadafan on Aug 24, 2021 20:48:16 GMT -5
Now that I gave some reasons why I hate them...valid reasons.
There are also very good reasons for them. If you are happy with a particular person , please mention them by name. In most companies it will get relayed to that person. My company gives incentives to those who are mentioned. It's a very good benefit. Most consumers will only talk about the bad. That's not representative of the true work everyone does to make ' things happen'. So, please take the time and recognize those individuals who made an impact,even if it's a slight impact, during your stay or transaction. Dealing with the public is no easy thing in this world. Thank you in advance.
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